Contact Us

Call Us: 855.217.COLO (2656)

At Incero we're highly available to our clients 24/7/365, however sales queries are a low priority (orders are a high priority), we offer no-nonsense competitive and sustainable pricing on our order forms and do not incentivize staff with sales commissions. This allows our staff to focus on providing excellent service to our existing clients, while providing same or next business day sales replies for prospective clients.


24/7/365 High Priority Support (All Clients) & Priority Remote Hands (Colocation)

Login to Portal2 and open a high priority ticket for a response from a senior engineer within 10 minutes 24/7/365. High priority tickets are treated as critical events, we’re here to assist you 24/7/365. Feel free to request a call back when submitting your ticket if you prefer to discuss by phone, however for security reasons you must open a ticket before we can assist you.

Regular Support (All Clients) & Courtesy Remote Hands (Colocation)

Login to Portal2 and open a low or medium priority ticket. Average response times during business hours are under 10 minutes.

Ticket Escalation

If your low or medium priority ticket has now become urgent, please open a new high priority ticket to ensure proper handling. Do not reply to previously resolved high priority tickets with new issues, you must open a new high priority ticket to alert engineers to your new issue.


For Legal, Privacy Policy, Terms of Service, Billing Agreement, and Abuse click here.

Datacenter Shipping Address

Please open a ticket before shipping servers to us, we need to issue each incoming shipment with a unique identifier, for this reason we do not post the full addresses here. To estimate shipping costs the zip code of each datacenter is below:

  • Dallas, TX 75207
  • New York, NY 10038
  • Seattle, WA 98121

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